Health insurance specialist Westfield Health had aspirations to lead the Health Cash Plans (HCP) market. Our mission was to reposition this long-established brand, making it relevant to today’s B2B and employee audiences, ultimately driving sales uplift and increasing brand share.

Think

Westfield Health has been championing access to healthcare for the working population since 1919, long before the creation of the NHS was top of the post-war government’s ‘to do’ list. For almost a century, their sole purpose has been to provide working people with affordable health cover, always striving to do more for businesses and employees. Leveraging their ethical, innovative and not for profit business model therefore became our primary focus.

Create

The creation of ‘Harder working health cover’ – a brand proposition that would create a new brand space and enable healthcare intermediaries and corporate clients to see Westfield Health as the dependable healthcare solution.

Deliver

The brand was launched at the Employee Benefits Live conference via an award-winning interactive exhibition stand. A new visual identity was deployed across all communication touch points, including web, digital comms, advertising, brochure collateral, sales decks and workplace marketing tool-kits to enable education, engagement and easy sign up.

“Through the rebrand project, the APS team not only provided first class creative work, but enabled us – and all our employees – in an inclusive process of brand development and rollout that has rallied everyone round our common cause, underpinned by our proud tradition.”

Head of Marketing, Westfield Health

Think

Albert Heijn is the largest Dutch supermarket chain. They came to us as they wanted to…

• Introduce technology and automation
• Have detailed reporting and MI
• Speed up the time to market and introduce a more efficient way of working
• A plan for continued savings
• Bring in global and multi-sector expertise

We led a 12 week discovery review engaging with various teams and analysing everything from process and goals to vendors and trial testing.

Create

We then created a tailor-made print management solution complete with a near-site account team. Together we put in place specific SLAs, defined a vendor network and standard set up products, scoped out a technology roadmap and rolled out the process to all of Albert Heijn’s stakeholders.

Deliver

Since discovery we have successfully implemented our print management solution across all 940 plus stores.

All processes are documented and captured using our Marketing Operations Suite. In fact, our technology has reduced lead times and given 3-4 days extra per campaign.

Albert Heijn has also been able to save 19% on the cost of their printed products.

“The automated and flexible way of working of APS ensures a seamless execution of our campaigns.”

European Sourcing Marketing Manager, Ahold Delhaize

Think

With millions of renewal packs every year, our client was dedicating an increasing amount of time in fulfillment activity. By reviewing the process, we knew we could change this.

Create

We moved the operation to our secure transactional print and card production facility, creating an end-to-end, automated document factory that produces secure print without manual intervention.

It accepts data directly from the client to personalise each component in the pack: the renewal letter, membership card, card carrier, and policy documentation. The card is attached to its carrier using the only machine in the UK capable of attaching up to 8 cards to a carrier. The letter, policy booklet, and card carrier are then combined before being enclosed.

Deliver

Introducing our automated process has created significant time and cost savings:

• 24% cost saving with regards to production, fulfilment and mailing
• Turnaround reduced by 7 days on each mailing.