APS Group has been recognised as a trusted leader in the global Customer Communications Management (CCM) and Customer Experience Management (CXM) space, earning a prominent position on the 2025 Aspire Leaderboard. This achievement underscores our ongoing commitment to innovation, client-centric delivery, and excellence in communications.
The Aspire Leaderboard is a globally respected benchmark that independently evaluates CCM and CXM providers across two critical dimensions: Capabilities, which reflect the strength and range of software, services, and solutions, and Strategic Direction, which encompasses innovation, future-readiness, and market vision. APS Group’s ranking as a comprehensive provider with strong strategic direction highlights our ability to design, manage, produce, and deliver communications across the full customer journey.
A reputation for innovation and integration
Our position on the Aspire Leaderboard is a testament to the value we deliver every day. Organisations looking for a partner to navigate the complexities of modern customer communications can trust us to provide solutions that are secure, scalable, and future-ready. The performance also reflects strategic investments in our expanding technology stack and the continued development of our AgilityCloud ecosystem.
AgilityCloud brings together best-in-class technologies and proprietary tools, enabling clients to manage communications in a flexible, resilient, and secure framework. With the imminent launch of Cohero, a new content-centric platform in 2026, APS Group continues to enhance its ability to support organisations with omnichannel content production, regulatory compliance, and workflow automation. By integrating AI for content detection, automation, and regulatory checks, we help organisations achieve efficiency without compromising on quality or security.
Kaspar Roos, CEO & Founder of Aspire CCS, commented on our performance:
“APS Group stands out in the customer communications and marketing services space, particularly in the UK, through its integrated, content-centric approach, underpinned by investments in its AgilityCloud platform and expanding technology capabilities. We were impressed with the way APS leverages its communications expertise to deliver measurable efficiency gains through automation and AI, while offering flexible service models that span creative, regulatory, and transactional communications, in a resilient and secure environment.”
Proven results for leading brands
Our commitment to innovation delivers tangible results. For example, our implementation of artwork automation across multiple channels achieved a 90% reduction in production time while maintaining brand consistency for a major enterprise marketing client. These outcomes demonstrate how our solutions drive measurable improvements in efficiency and performance.
David Herridge, Executive Director at APS Group, emphasised the importance of security in today’s communications landscape:
“Our clients operate in highly regulated environments where data security and compliance are non-negotiable. APS Group’s secure solutions are designed to ensure that every communication meets stringent regulatory standards while leveraging the latest technology to deliver speed and efficiency. This recognition on the Aspire Leaderboard validates our approach and reinforces our commitment to safeguarding client trust.”
Looking ahead
As the CCM-CXM ecosystem continues to evolve, APS Group remains focused on helping organisations adapt to changing customer expectations and regulatory requirements.
Working with us, you can expect,
- A comprehensive, future-ready communications platform powered by AgilityCloud
- Flexible omni-channel operating models
- Enhanced compliance and quality assurance
- Consistent end-to-end delivery across creative, regulatory, and transactional communication streams
- A partner with proven expertise in reducing production times, improving brand consistency, and elevating customer experience
Christine Caunce, Managing Director of Secure Solutions at APS Group, emphasised that APS Group’s strong standing is a testament to its commitment to secure, compliant, and client-focused communications:
“Being recognised by Aspire as a comprehensive provider with strong strategic direction affirms the value of the investments we continue to make in our secure infrastructure, technology stack, and service design. For our clients, it means they can rely on us not only for innovation and efficiency but for the highest levels of resilience, data protection, and operational integrity across every communication we manage.”
As organisations face increasing regulatory pressures, rising customer expectations, and rapid shifts in digital communications, APS Group’s leadership on the Aspire Leaderboard reinforces our role as a trusted partner for transformation. With a strong heritage in communications and a forward-focused investment strategy, we remain committed to delivering solutions that perform under pressure and keep clients ahead in a changing landscape.
For more information on the Aspire Leaderboard ranking, visit Review of APS Group. If you’d like to speak to the team about our Customer Communications service, please contact us at [email protected].
