We’re proud to unveil a world‑first RFID job‑tracking solution at our Preston Brook production facility, a breakthrough that sets a new benchmark for automation, visibility and control across complex, high-volume operations. 

Developed in partnership with BOWE, the fully integrated system automatically tracks every job from the moment data is received, through production, and all the way to the correct outbound mail vehicle. This level of digital oversight removes manual steps, reduces human error, and significantly increases accuracy for clients who operate in highly regulated, time‑critical environments.  

For our clients, the benefits are immediate: 

• complete real‑time visibility of every job on the production floor 

• improves despatch accuracy by guaranteeing the correct job leaves on the correct vehicle at the correct time 

• strengthened logistics planning and forecasting
    

The system also enhances internal performance, giving our teams real‑time data to identify bottlenecks, improve scheduling, and increase capacity planning across the facility. Passive RFID antennas now cover the main production environment, with Phase 2 extending capability further into APS’s smart factory ecosystem.  

Steve Goodall, Group Operations Director, describes the impact:
“This is a genuine game‑changer for APS and the industry. For the first time, we have complete automated visibility of every job from data receipt through to despatch. It fundamentally changes how risk is managed and how confidence is delivered to clients.”  

Steve Basnett, Senior Account Manager at BOWE, adds:
“This deployment redefines job tracking within production print and mail. It shows how intelligent automation and real‑time data can transform operational control at scale.”  

We’re committed to pushing the boundaries of innovation, and this is a major step forward in shaping the future of secure, high‑volume production operations. 

Read the full press release in Print Week 

We’re excited to welcome Jordan Wain as our new Director of Digital Transformation and AI Solutions, a pivotal role that will accelerate how we bring people‑centred automation and next‑generation technology into our work for clients. 

Jordan brings more than a decade of hands‑on experience in AI, automation and data‑driven transformation across brands including The Very Group, PwC and Pets at Home. His focus will be on helping us boost productivity, unlock creativity, and support clients on their digital journeys, all while ensuring AI enhances human expertise rather than replacing it.  

In this new role, Jordan will evolve the capabilities behind our technology platforms, including AgilityCloud and Cohero, turning proven innovation into scalable, repeatable solutions across our global client base. He will also work closely with our teams to identify internal efficiencies that free up more time for strategic and creative thinking.  

“APS has a clear, ambitious vision for where AI and automation can take the business,” Jordan says. “What excited me most was the people‑first mindset. AI should empower experts, not alienate them — and that’s the foundation for the work we’ll be doing here.”  

Nick Snelson, Managing Director at APS Group, adds:
“Jordan’s reputation in AI and automation brings real depth to our team. This is a pivotal hire for APS as we continue to strengthen the value we deliver to clients who want to adopt AI in a controlled, practical and impactful way.”  

Jordan’s appointment is another milestone in our mission to blend creativity, technology and people‑powered innovation, helping clients navigate disruption with confidence. 

Read the full press release in Print Week 

APS has been awarded an EcoVadis Gold Medal for sustainability performance, achieving an overall score of 84 out of 100 in its latest assessment. This places us in the top 2% of companies globally, recognising the strength and maturity of its environmental, social and ethical practices.

EcoVadis is a globally recognised sustainability assessment platform used by organisations to evaluate ESG performance across operations and supply chains. For us, this independent verification plays a key role in our commitment to Trust & Transparency, one of our three sustainability pillars, providing external assurance that our sustainability policies, governance controls and reporting frameworks are robust, credible and effective.

We achieved our strongest scores in the Ethics and Environment pillars, reflecting a long-standing focus on strong governance, responsible business practices and environmental stewardship. These results recognise the practical measures embedded across the organisation, including waste management, carbon reporting, ethical risk management and responsible supplier engagement.

Importantly, this year’s EcoVadis Gold medal rating reflects continued improvement and work already embedded within APS, rather than a fundamental change in approach. We have been assessed by EcoVadis for several years and we have recently focused on strengthening governance structures, improving data quality and ensuring consistency in how sustainability performance is measured and reported across the business. The Gold Medal confirms that these efforts are both mature and well-embedded.

Commenting on the achievement, Andrew Young, Head of Sustainability at APS, said:

“EcoVadis Gold is an important validation of the way we operate as a business. It reflects the strength of our management systems and the collective commitment of people across APS to putting sustainability principles into practice. I’d like to particularly recognise the contribution of our HR, Compliance and Supply Chain teams, who have played a key role in cascading the holistic ESG requirements of EcoVadis into their areas of the business.

“We value external assessments like EcoVadis because they give our clients confidence in how we manage sustainability, governance and risk. This independently assured baseline creates more opportunities to work collaboratively with clients on their specific goals and targets. This is where we see our primary role as a trusted and effective partner in sustainable innovation.

“With our score sitting just one point outside the Platinum threshold, our focus for 2026 is to reach that rating while continuing to support client-led sustainability initiatives.”

Read more about using alternative materials in POS and packaging here

APS Group has been recognised as a trusted leader in the global Customer Communications Management (CCM) and Customer Experience Management (CXM) space, earning a prominent position on the 2025 Aspire Leaderboard. This achievement underscores our ongoing commitment to innovation, client-centric delivery, and excellence in communications.

The Aspire Leaderboard is a globally respected benchmark that independently evaluates CCM and CXM providers across two critical dimensions: Capabilities, which reflect the strength and range of software, services, and solutions, and Strategic Direction, which encompasses innovation, future-readiness, and market vision. APS Group’s ranking as a comprehensive provider with strong strategic direction highlights our ability to design, manage, produce, and deliver communications across the full customer journey.

A reputation for innovation and integration

Our position on the Aspire Leaderboard is a testament to the value we deliver every day. Organisations looking for a partner to navigate the complexities of modern customer communications can trust us to provide solutions that are secure, scalable, and future-ready. The performance also reflects strategic investments in our expanding technology stack and the continued development of our AgilityCloud ecosystem.

AgilityCloud brings together best-in-class technologies and proprietary tools, enabling clients to manage communications in a flexible, resilient, and secure framework. With the imminent launch of Cohero, a new content-centric platform in 2026, APS Group continues to enhance its ability to support organisations with omnichannel content production, regulatory compliance, and workflow automation. By integrating AI for content detection, automation, and regulatory checks, we help organisations achieve efficiency without compromising on quality or security.

Kaspar Roos, CEO & Founder of Aspire CCS, commented on our performance:

“APS Group stands out in the customer communications and marketing services space, particularly in the UK, through its integrated, content-centric approach, underpinned by investments in its AgilityCloud platform and expanding technology capabilities. We were impressed with the way APS leverages its communications expertise to deliver measurable efficiency gains through automation and AI, while offering flexible service models that span creative, regulatory, and transactional communications, in a resilient and secure environment.”

Proven results for leading brands

Our commitment to innovation delivers tangible results. For example, our implementation of artwork automation across multiple channels achieved a 90% reduction in production time while maintaining brand consistency for a major enterprise marketing client. These outcomes demonstrate how our solutions drive measurable improvements in efficiency and performance.

David Herridge, Executive Director at APS Group, emphasised the importance of security in today’s communications landscape:

“Our clients operate in highly regulated environments where data security and compliance are non-negotiable. APS Group’s secure solutions are designed to ensure that every communication meets stringent regulatory standards while leveraging the latest technology to deliver speed and efficiency. This recognition on the Aspire Leaderboard validates our approach and reinforces our commitment to safeguarding client trust.”

Looking ahead

As the CCM-CXM ecosystem continues to evolve, APS Group remains focused on helping organisations adapt to changing customer expectations and regulatory requirements.

Working with us, you can expect,

• A comprehensive, future-ready communications platform powered by AgilityCloud
• Flexible omni-channel operating models
• Enhanced compliance and quality assurance
• Consistent end-to-end delivery across creative, regulatory, and transactional communication streams
• A partner with proven expertise in reducing production times, improving brand consistency, and elevating customer experience

Christine Caunce, Managing Director of Secure Solutions at APS Group, emphasised that APS Group’s strong standing is a testament to its commitment to secure, compliant, and client-focused communications:

“Being recognised by Aspire as a comprehensive provider with strong strategic direction affirms the value of the investments we continue to make in our secure infrastructure, technology stack, and service design. For our clients, it means they can rely on us not only for innovation and efficiency but for the highest levels of resilience, data protection, and operational integrity across every communication we manage.”

As organisations face increasing regulatory pressures, rising customer expectations, and rapid shifts in digital communications, APS Group’s leadership on the Aspire Leaderboard reinforces our role as a trusted partner for transformation. With a strong heritage in communications and a forward-focused investment strategy, we remain committed to delivering solutions that perform under pressure and keep clients ahead in a changing landscape.

For more information on the Aspire Leaderboard ranking, visit Review of APS Group. If you’d like to speak to the team about our Customer Communications service, please contact us at [email protected].